RESERVATIONS

Calm from your hectic schedule to a moment of sheer relaxation. Reserve time for yourself.

If you do not see a time that works for you, we offer on demand scheduling. Request an artist come in outside of normal working hours and we can sometimes accommodate. Please click here to submit a request.


SALON POLICIES

CANCELLATION Your appointments are very important to the team members of Salon Norrell, it is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24-hour notice for cancellations. We always ask to hold your reservation with a card.

  • CANCELLATION FEE- A charge of HALF the service price is applied to the card on file for appointments without 24-hour notice.

  • NO SHOW FEE- A charge of 100% of the service is applied to the card on file for appointments that are No Showed. A "no show" is defined as a guest that does not call to cancel the appointment.

  • HOLD FEE- For extended appointments we require a "hold" transaction to reserve a large time spot.

  • NEW FORMULATIONS guests are charged $100 for canceling within 24 hours.

In the event that I am not able to receive the scheduled service for any reason other than that of the salon, I authorize Salon Norrell to charge my card the associated cancellation fee. I understand that any/all cancelled reservations for any reason including but not limited to family/personal illness does not exempt me from the terms above. I understand that any and all cancellations must be completed no less than 24 hours prior to the scheduled service, without exception. The cancellation policy allows the time to inform our standby guests of any availability, as well as keeping our Artist's scheduled filled, thus better serving everyone. The policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Child Policy: We kindly request only those receiving services be present in the service areas. While this policy helps ensure that all guests enjoy a relaxing salon experience, it is enforced with your child's safety in mind. Our salon is not child proof. Sharp implements, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children. This policy is strictly enforced, please arrange child care before your visit. Pet Policy: While we absolutely love our furry friends, however service dogs are the only animals legally allowed to remain in the salon during a service. Pricing Policy: Pricing provided by guest services/online is a starting price point and is subject to increase at artists discretion determined by product usage, timing, technique and density/length of hair.

On Demand Service Request: Should you wish to come in at a time that is usually the artists day/time off, please note we will be happy to accommodate that on demand date/time however, there is a charge of $75. Our artists work long hours and a full schedule, please understand that on demand scheduling/pricing allows the artist the option to work overtime to accommodate your request. On Demand Service Requests are not guaranteed.

 Thank you for choosing Salon Norrell. We look forward to serving you with a thorough and relaxing salon experience.